Frequently asked questions

About your map, your mat and your order.

Yes. The preview is free, with no obligation to order.

Choose a city, a map look and a size on the map preview page. We email you the preview so you can decide whether to order. Your preview link stays available for 30 days after your request.

Create a free map preview.

Usually within a few minutes. At busy times, or for a place that is new to us, it can take few hours. If it hasn't arrived, check your spam folder.

Choose from Night, Olive, Gold & Blue, and Vintage.

Maps are drawn from open map data and satellite imagery, never by AI. The Night look uses satellite measurements of real city lights.

Map data © OpenStreetMap contributors. Contains modified Copernicus Sentinel data 2025. Credits.

We ship to the United States and Canada.

Shipping is calculated at checkout depending on each location.

Delivery usually takes 7–12 business days, including preparation. See the Shipping Policy for further details.

Once your mat is finished and shipped, you'll receive a tracking number by email so you can follow your delivery.

You can cancel your order before printing begins.

Because every AOCTANT mat is made to order, we cannot accept returns for a change of mind.

If your mat arrives damaged, defective, or incorrect, please contact support@aoctant.com within 72 hours of delivery. We'll arrange a free replacement or a full refund.

Include your order number and clear photos of the issue. We may request additional photos, a short video, or a return for inspection to verify the problem.

For more details, see our Refund Policy.

The current storefront does not specify the remedy for a damaged or incorrect item. Please contact us so we can advise you.

Use the Contact page for questions about your preview, order or mat.